Technical Lead, Finance Systems

Role Responsibility

Who we are:

SS&C is a global provider of services and software for the financial and healthcare industries. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. Some 18,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

The opportunity 

SS&C GIDS Global Investor Distribution Solutions, owned by SS&C is one of the largest transfer agencies servicing more than $55 million investors in the United States, United Kingdom, Canada, Hong Kong, and Australia. 

The production support team looks after several critical applications used within SS&C, within the client finance space such as reconciliation, banking, and accounting. They are responsible for the maintenance of these applications, from initial analysis, requirements gathering, design, build and test, to live deploy, overnight batch processing, life cycle management and supporting our internal clients on these applications, circa one thousand users.

We are seeking a proactive technical lead for our financial system, the successful candidate will be providing first line application support for Frontier (global reconciliation application), Recon (Reconciliation application), Infor (General Ledger application) and Xceptor (Data translation tool). This includes leading direct to live project deployment across all four applications!

*This role requires occasional travel to the Basildon office*

Main responsibilities

• Raising and running service alerts for critical Incidents where required.
• Liaising with vendors for second line investigations.
• Access, Profile and Account management for multiple third-party banking platforms.
• Supporting the co-ordination of twice-yearly application resilience testing, including collating evidence for audit.
• Directing service desk activities using ITIL practices in incident, change and problem management as well as request fulfilment.
• Service desk trend analysis and production of monthly M.I.
• System performance monitoring for the front-end application and underlying infrastructure.
• Proficient in streamlining processes to reduce Incident volumes and improve customer experience.
• Work closely with the build teams for project delivery into live, including ensuring all production acceptance documents / blueprints are reviewed and signed off.
• Make sure that Ad hoc on-call for escalations that are raised outside of normal operational hours.
• Occasional weekend work for patching and disaster recovery exercises required.
• Support the offshore team with training and ad hoc support queries.
• Complete and QC daily standing data changes via the companies CR system.
• Identifying and categorising risks and developing mitigating processes to protect the day-to-day operation.
• Deputising for the Senior Production Support Manager when required.
• Support/complete audit and client walkthroughs of controls and processes

The Ideal Candidate

Essential

This role would suit an individual coming from a technical first line support role, you will be able to develop your technical knowledge and understanding of our core applications whilst collaborating with a close-knit team in UK and India.

• Experience in a similar role in first line support/ service desk performing trouble shooting, triaging.
• Application configuration experience.
• Knowledge of the SDLC process, surrounding IT infrastructure – Windows Server & Linux Server.
• Basic understanding of SQL data extracts and analysis methods.
• ITIL4 qualified or knowledge & experience.
• Ability to work on own initiative, multitask and meet tight deadlines.
• Organised and methodical approach to planning and the completion of tasks.
• Excellent communication and customer service skills.
• Ability to be flexible and work either in a team or on their own.
• Accuracy and diligence.
• Proactively looks to expand on existing knowledge.
• Ability to reprioritise effectively to achieve workload within required timescales.
• Leadership skill set and ability to act as a mentor for lesser experienced team members.
• Good knowledge of Microsoft based software, e.g., Outlook, Word, Excel, PowerPoint, Visio, and Project.

Desirable

• Ideally experience within the financial services industry and supporting similar applications.
• 2-3 years working within an application support role or business technical role
• Fantastic Client-facing communication skills
• A mind set to always understand root cause and fix the underlying problems
• A passion for Continual Service Improvement
• Ability to stay calm in a crisis and thrive in a high-pressure environment
• A “can do” attitude

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It is important to us that we strive to have a workforce that is diverse in the widest sense. 
All offers of employment at SS&C are subject to background verification checks. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

Package Description

• Competitive starting salary,
• Hybrid working environment 
• Competitive holiday policy
• Employer pension scheme contribution
• Life Assurance
• Healthcare
• Flex benefits scheme
• Discount scheme
• Sports and Social groups
• On site canteen

SS&C