Team Leader - Client Services Written
Flexible Holiday Allowance
Life Assurance (4 x salary)
Flex benefits scheme
About the Company
SS&C (formerly known as DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Now is an exciting time to join us as we are experiencing exceptional growth due the expansion of our business due to acquisition and an increased client base, as such we require 2x Team Leaders to join our Client Service unit.
As a TL you will be responsible for leading a team of written enquiry administrators within Investor Services Solutions. The team is responsible for investigating and answering customer, IFA and Management Company queries, by letter, telephone and email in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
To be successful in the role you will need to:
Experience in a client facing role (preferably within financial services).
Knowledge of FCA legislation (preferred).
Strong attention to detail and the ability to ensure deadlines are met.
Been senior to staff.