Senior Relationship Manager
Job Introduction
We have an exciting opportunity to join our join our team.
We are looking for an individual who can utilise their strong relationship management skills to provide support for a key group of Partner’s business; via face-to-face meetings, telephone/ Zoom calls and email. Based in the Stirling & Essex offices, a key requirement of the role is to build and maintain excellent working relationships with Senior members of Partner Practices and members of SJPs Field Management Team (FMT) across a variety of locations as determined on a needs basis.
The main purpose of the role is to work with SJPs FMT and key Senior Stakeholders within SJP Practices to ensure smooth running of the admin side of their business, preventing the need for escalation by engaging in regular dialogue with the right member of the Practice and knowing what business has been written/ at the admin stage. SRMs will hold regular governance calls with key Practice stakeholders and work with internal colleagues to ensure work completes as expected and within service timescales.
Role Responsibility
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The Ideal Candidate
- Excellent relationship management experience in the financial services industry
- Excellent problem solving, analytical and decision making skills
- Excellent communication and interpersonal skills, at all levels
- Strong organisational and time management skills
- Commitment and self-motivation to work within deadlines with minimum supervision
- Ability to deliver robust face to face communications and present complex verbal information to SJP staff at all levels
- Willingness to successfully adapt to changing demands and conditions. Adapting your behaviour to meet the needs of others as well as yourself
- Quality driven with a pride in delivering excellence
- Effective relationships with internal and external clients and their customers. Being responsive to client needs in a timely and professional manner.
- Act as a role model for colleagues in support of management decisions
- Displays flexibility in the role location and time required to go the extra mile to ensure role holder meets the needs of the business, Partner and client including non-core
- Strong ability to challenge decisions at all levels across SJP and SS&C peers and colleagues
- Flexibility to travel on occasion
Desirable
- Takes responsibility for the completion of objectives and tasks within budget, holding themselves accountable for their actions and the consequences of them
- Actively influences events; seeks opportunities and acts on them; take appropriate action without being asked to do so
- Education to Higher level or equivalent is desirable
Package Description
- Competitive annual salary
- Eligible for annual discretionary bonus (based on individual and company performance)
- Stock Option eligible
- Company pension scheme
- Life Assurance (4 x salary)
- Family Cover healthcare
- Flex benefits scheme
- Hybrid working environment
- Competitive holiday policy
About the Company
SS&C (formerly known as DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful
SS&C