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FCP Quality Specialist

Please Note: The application deadline for this job has now passed.

Role Responsibility

Overview:

To support the development of FCP staff (onshore and offshore) through regulatory and technical system based training designed to meet the requirements of the department, feeding back into SS&Cs’ business goals.  

The jobholder will attend project related forums to assess training requirements and will be responsible for designing function specific training material as part of Operational Readiness activity, linking back into companywide projects.

Conduct trend and root cause analysis to identify areas of improvement, creating relevant documentation and feedback loops, coaching team members to ensure their quality is at an acceptable standard.

Main responsiblities:

  • Complete daily error checking using the relevant tools, including error feedback, root cause & complaint analysis and investigation of contested errors
  • Instigate quality analysis, identifying trends and provide recommendations to findings
  • Carrying out 1-1 Quality catch-ups with processors and maintaining skills matrix and licences
  • Attending and chairing weekly conference call with Offshore Quality team
  • Attending and chairing bi-monthly quality meetings with the Operations Managers and Team Leaders
  • Attend Client Oversight visits
  • Produce and present quality packs for Clients
  • To conduct training needs analysis with the FCP Technical Team as new changes to processes are identified.
  • To design training material and provide, or support, training delivery for project initiatives identified.
  • To evaluate the effectiveness of training and development activities identifying areas for continuous improvement through error analysis conducted.
  • Be a point of reference for FCP staff including managing queries
  • Create the monthly Quality newsletter incorporating monthly client feedback scores via the relevant template.
  •  Able to lead and support admin level staff within the team as and when required.
  • To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.
  • Carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.
  • If have direct reports
  • Staff PDR’s, training & development to ensure regular documented reviews of individual performance, including staff 1:1 meetings, where appropriate
  • Relevant staff are trained and competent
  • Accountable for ensuring that direct reports are aware of how their individual objectives link to Corporate Goals, documents action plans to achieve own and managers objectives
  • Accountable for identifying Learning and Development needs for direct reports, documents requirements and helps facilitate training. Includes T&C requirements where applicable
  • Accountable for assessing the impact of Learning and Development on direct reports ensuring learning is evaluated and CPD is maintained
  • Creates succession plans to enable a career path for administrators who wish to progress through a more quality route

Regulatory:

  • To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled.
  • To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation.
  • To comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.
  • To attend Client Asset training as defined for your Department/Role as part of the CASS Training Programme. 
  • To ensure all activities are undertaken in accordance with established CASS procedures & controls, and that any changes to activities are considered for CASS implications. 
  • To escalate issues or potential breaches to Line Manager/CASS SME, to enable consideration for CASS implications. 

Quality:

  • All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:
  • To be quality driven, aiming for 100% accuracy and timeliness of delivery
  • To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)
  • To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance
  • To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
  • To communicate and promote the values which reinforce and support a consistent quality culture

 

 

 

 

 

 

The Ideal Candidate

Essential:

  • Demonstrates an understanding of the training cycle; Training Needs Analysis, Design, Delivery & Evaluation
  • Teaching, coaching or training experience
  • Competent in producing professional written communications
  • Proficient in the use of MS Office packages.
  • Ability to analyse and appraise work, to identify potential areas of concern that could lead to risks.
  • Ability to manage own workload and work independently with minimal guidance.
  • Ability to communicate effectively with a wide variety of stakeholders.
  • Ability to work to strict deadlines with an enthusiastic & flexible attitude

Desirable:

  • Proficient in all line of business and surrounding systems.
  • Knowledge of ISA, Unit Trust, OEIC and Investment Trust administration.
  • Knowledge of AML/KYC/Registration processes.
  • Experience in Financial Services Investment Industry.

Package Description

 

  • Flexible Holiday Allowance
  • Life Assurance (4 x salary)
  • Private Healthcare 
  • Flex benefits scheme

About the Company

SS&C is the world’s largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with software and solutions to service even the most demanding customers in the financial services and healthcare industries. SS&C owns and operates the full technology stack across securities accounting, front-to-back-office operations, performance and risk analytics, regulatory reporting, and healthcare information processes.
SS&C’s trusted and proven technology delivers an unparalleled level of scalable capabilities for the most complex portfolios, the most sophisticated strategies, and the highest volumes of transactions. Through a series of carefully selected acquisitions and organic growth, the breadth and depth of SS&C’s expertise in financial services and healthcare technology are unmatched.


We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It’s important to us that we strive to have a workforce that is diverse in the widest sense. 
All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

SS&C

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