FCP Quality Analyst

Role Responsibility

Overview:

The FCP Quality Team is dedicated to protecting and improving quality, identifying trends and also coaching individuals by way of guiding them to improve their accuracy and ensuring their knowledge is up to date.

Main Responsibilites:

• Complete daily error checking using the relevant tools, including error feedback and investigation of contested errors.
• Instigate quality analysis, identifying trends and provide recommendations to findings.
• Carrying out 1-1 Quality catch-ups with processors.
• Create the monthly Quality newsletter incorporating monthly client feedback scores via the relevant template.
• Attending weekly conference call with Offshore Quality team.
• Attending and chairing bi-monthly quality meetings with the Operations Managers and Team Leaders.
• Attend Client meetings, participating where required.
• To conduct training needs analysis with the FCP Technical Team as new changes to processes are identified.
• To design training material and provide, or support, training delivery including for project initiatives identified.
• To evaluate the effectiveness of training and development activities identifying areas for continuous improvement through error analysis conducted.
• Be a point of reference for FCP staff.
• Carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.
• To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled.
• To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation.
• To comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.
• To attend Client Asset training as defined for your Department/Role as part of the CASS Training Programme. 
• To ensure all activities are undertaken in accordance with established CASS procedures & controls, and that any changes to activities are considered for CASS implications. 
• To escalate issues or potential breaches to Line Manager/CASS SME, to enable consideration for CASS implications. 

The Ideal Candidate

All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

To be quality driven, aiming for 100% accuracy and timeliness of delivery

To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)

To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance

To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties

To communicate and promote the values which reinforce and support a consistent quality culture

Essential:

• Demonstrates an understanding of the training cycle; Training Needs Analysis, Design, Delivery & Evaluation
• Competent in producing professional written communications
• Proficient in the use of MS Office packages.
• Ability to analyse and appraise work, to identify potential areas of concern that could lead to risks.
• Ability to manage own workload and work independently with minimal guidance.
• Ability to communicate effectively with a wide variety of stakeholders.
• Ability to work to strict deadlines with an enthusiastic & flexible attitude.

Desirable:

• Proficient in all line of business and surrounding systems.
• Knowledge of ISA, Unit Trust, OEIC and Investment Trust administration.
• Knowledge of AML/KYC/Registration processes.
• Experience in Financial Services Investment Industry.
• Teaching, coaching or training experience

Package Description

• Flexible Holiday Allowance
• Life Assurance (4 x salary)
• Private Healthcare 
• Flex benefits scheme

About the Company

SS&C is the world’s largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with software and solutions to service even the most demanding customers in the financial services and healthcare industries. SS&C owns and operates the full technology stack across securities accounting, front-to-back-office operations, performance and risk analytics, regulatory reporting, and healthcare information processes.
SS&C’s trusted and proven technology delivers an unparalleled level of scalable capabilities for the most complex portfolios, the most sophisticated strategies, and the highest volumes of transactions. Through a series of carefully selected acquisitions and organic growth, the breadth and depth of SS&C’s expertise in financial services and healthcare technology are unmatched.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It’s important to us that we strive to have a workforce that is diverse in the widest sense. 
All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
 

SS&C