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Distributor Services Administrator

Job Introduction

At SS&C, we provide our clients with specialist technologies and outsourced customer servicing solutions. Our clients include the largest and most recognisable organisations in the global financial services industry covering Investment, Pensions, Insurance and Savings providers.

Role Responsibility

As a department we strive to deliver a first class service to our clients and always put them at the heart of everything we do. Our client base is a mixture of large UK and overseas nominee clients. We have a dedicated telephony team who service client's queries and also place deals on their behalf.

We also service customer queries via email and Web Chat. Other services that we offer our clients is opening accounts for them in advance of trading, tax voucher re-ordering, re-issuing payments, monitoring of electronic trades and also support, guidance and linking of our online reporting system Distributor Portal. So there is a lot going on within the department and no day is the same and working in Distributor Client Services is a great place to start your career as it will give you the skills and experience in financial services.

As you progress your career with SS&C, we will help build experience and expertise.

The Ideal Candidate

Essential skills:

  • Excellent focus on customer service.
  • Good accuracy and attention to detail.
  • Good interpersonal skills and organization skills
  • Ability to work under pressure, with energy and a positive attitude.
  • Willingness to successfully adapt to changing demands and conditions. This means you can adapt your behaviour to meet the needs of others as well as yourself.
  • Experience in a fast paced customer service Industry.
  • Ability to work to strict deadlines.
  • Ability to work on your own initiative when required - a key self-management skill.

Desirable skills:

  • Knowledge of investment products and administration.
  • Knowledge of the FCA regulatory environment.
  • Experience of data input processes (data entry often involves office software like the use of Excel spreadsheets).
  • Experience in a regulated environment (that is, a structured work environment).
  • Good MS application skills (such as Word, Excel spreadsheets and MS Outlook email software).

SS&C

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