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DCS Written Enquiries Senior Associate

Please Note: The application deadline for this job has now passed.

Role Responsibility

To service Distributor Client enquiries through Freshdesk emails and outbound telephone calls,  and also work on AWD work created by other departments and responding .  Delivering in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) maintaining high standards of quality in all we do.

Responsibilities and Duties

  • Ensure SS&C meets their Clients’ expectations, in line with Service Level Agreements (SLA) and Key Performance Indicators (KPI) by servicing Distributor clients mostly via email and also AWD work created by other departments
  • Communicate resolution of Distributors queries received via email, and also AWD work created by other departments
  • Queries could include Distributor Portal system updates, CFF emails and reporting, Client Money, Tax vouchers and Stock Transfers
  • Processes also included would be  Distributor portal system updates, emails and AWD, CFF emails and reporting, Client money emails, system and AWD, Ifast emails and AWD, Tax vouchers emails CNS AWD and email system updates and Stock Transfer’s AWD and email
  • Work with the Manager to drive forward the client services culture of ‘VALUED’ and be the voice of the customer initiative called ‘Putting the client at the heart of…’
  • Demonstrate a high level of understanding of all monitored systems and how they link into other departments inclusive of issue resolution where impacts to other departments occur
  • Must actively seek & respond to feedback and contribute to team and departmental meetings
  • Must act as a referral point for others in the team and be able to support new joiners to the department

The Ideal Candidate

Core Requirements and Skills

  • To exercise due care and diligence 
  • Uphold responsibilities for risk and business continuity practices within your role.
  • To comply with the regulatory regimes in which SS&C operates (Data Protection, Financial Crime Prevention regulations and CASS)
  • To attend required training.  
  • Ensure all activities are undertaken in accordance with  procedures & controls, and that any changes to activities implications are considered 
  • To escalate issues or potential breaches to your Line Manager 
  • To provide feedback with regards to the effectiveness of procedures, controls and MI, including contributing to the annual review of procedures.


  • All employees are accountable for the delivery of a Quality service that drives for excellence in all their work activities:
  • To be quality driven, aiming for 100% accuracy and timeliness of delivery. 
  • To provide a quality service and meet expectation of the customer (internal and external).
  • To review processes and practices within your role to propose change and improvement where individual and team performance are being affected. 
  • To observe the standards of market, business and personal conduct and demonstrate integrity in your execution of duties.
  • To communicate and promote the values of SS&C to reinforce and support a consistent level of quality
  • Ensure all SS&C policies and procedures are followed
  • Attending client meeting to explain processes
  • Prepare documentation for audit requests and attending meeting where required 

Package Description

  • Competitive starting salary, followed by regular reviews and increases, as milestones are met.
  • Hybrid working environment
  • Fully paid training and qualifications
  • Competitive holiday policy
  • 6% employer pension scheme contribution
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Flex benefits scheme
  • Discount scheme
  • Sports and Social groups
  • On site subsidised canteen

About the Company

SS&C is the world’s largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with software and solutions to service even the most demanding customers in the financial services and healthcare industries. SS&C owns and operates the full technology stack across securities accounting, front-to-back-office operations, performance and risk analytics, regulatory reporting, and healthcare information processes.
SS&C’s trusted and proven technology delivers an unparalleled level of scalable capabilities for the most complex portfolios, the most sophisticated strategies, and the highest volumes of transactions. Through a series of carefully selected acquisitions and organic growth, the breadth and depth of SS&C’s expertise in financial services and healthcare technology are unmatched.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It’s important to us that we strive to have a workforce that is diverse in the widest sense. 
All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.



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