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DCS Written Enquiries Senior Assocaite

Role Responsibility

To service Distributor Client enquiries through email and outbound telephone calls and also work on AWD work created by other departments.  Delivering in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) maintaining high standards of quality in all we do.

Responsibilities and Duties

  • Ensure SS&C meets their Clients’ expectations, in line with Service Level Agreements (SLA) and Key Performance Indicators (KPI) by servicing Distributor clients mostly via email and also AWD work created by other departments
  • Communicate resolution of Distributors queries received via email, and also AWD work created by other departments
  • Queries could include Distributor Portal system updates, CFF emails and reporting, Client Money, Tax vouchers and Stock Transfers
  • Processes also included would be Distributor portal system updates, emails and AWD, CFF emails and reporting, Client money emails, system and AWD, Ifast emails and AWD, Tax vouchers emails CNS AWD and email system updates and Stock Transfer’s AWD and email
  • Work with the Manager to drive forward the client services culture of ‘VALUED’ and be the voice of the customer initiative called ‘Putting the client at the heart of…’
  • Demonstrate a high level of understanding of all monitored systems and how they link into other departments inclusive of issue resolution where impacts to other departments occur
  • Must actively seek & respond to feedback and contribute to team and departmental meetings
  • Must act as a referral point for others in the team and be able to support new joiners to the department
  • To exercise due care and diligence 
  • Uphold responsibilities for risk and business continuity practices within your role.
  • To comply with the regulatory regimes in which SS&C operates (Data Protection, Financial Crime Prevention regulations and CASS)
  • To attend required training.  
  • Ensure all activities are undertaken in accordance with  procedures & controls, and that any changes to activities implications are considered 
  • To escalate issues or potential breaches to your Line Manager 
  • To provide feedback with regards to the effectiveness of procedures, controls and MI, including contributing to the annual review of procedures.
  • All employees are accountable for the delivery of a Quality service that drives for excellence in all their work activities:
  • To be quality driven, aiming for 100% accuracy and timeliness of delivery. 
  • To provide a quality service and meet expectation of the customer (internal and external).
  • To review processes and practices within your role to propose change and improvement where individual and team performance are being affected. 
  • To observe the standards of market, business and personal conduct and demonstrate integrity in your execution of duties.
  • To communicate and promote the values of SS&C to reinforce and support a consistent level of quality
  • Ensure  all SS&C policies and procedures are followed
  • Attending client meeting to explain processes
  • Prepare documentation for audit requests and attending meeting where required

Package Description

  • Flexible Holiday Allowance
  • Life Assurance (4 x salary)
  • Private Healthcare 
  • Flex benefits scheme

About the Company

SS&C (formerly known as DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
 

SS&C

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