Client Services Manager

Role Responsibility

Service Management 

Develop existing client relationships with relevant Clients
Liaison with the clients' oversight team to ensure that service meets requirements 
Manage the communication and participate in resolving any service issues
Understand  client's business /products
Keep abreast of current client relationship status through the regular review of Management Reports e.g. Client feedback
 
Issue Management 

Contact points for day-to-day service issues raised to or by Client or internal contacts 
Produce & maintain Service Issues Log on a weekly basis 
Day-to-day liaison with all stream area contacts in operational areas to ensure service is delivered within SLA and quality is measured within KPIs 
Attend (weekly) Client conference call
 
Reporting 

KPIs
Review and validate KPI pack information 
Monitor service against KPIs and dispatch monthly KPI reports within agreed service levels 
Provide commentary for KPI pack
Stream Reporting
Ensure relevant information is available for Lead CSM representation at weekly Stream meeting
Communication 

Responsible for provision of service management related information to client contacts in a timely manner and in an appropriate format
Liaise with internal operational/IT counterparts to facilitate information flow and appropriate actions
 
Meeting Management 

Participate in meetings (internal and external) & conference calls, as required
Attend necessary internal prep meetings 
Involvement in the completion of supporting meeting documentation – agenda, minutes, actions etc. 
 
New Business & Promotional Activity 

Develop product knowledge
Team Management 

Sharing Best Practice

Initiate and participate in departmental Best Practice discussions cross streams
 
Additional responsibilities 

To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed to support continuous development

Package Description

• Flexible Holiday Allowance
• Life Assurance (4 x salary)
• Private Healthcare 
• Flex benefits scheme

About the Company

SS&C (formerly known as DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It’s important to us that we strive to have a workforce that is diverse in the widest sense. 

SS&C