Client Services Manager
Role Responsibility
Service Management
Develop existing client relationships with relevant Clients
Liaison with the clients' oversight team to ensure that service meets requirements
Manage the communication and participate in resolving any service issues
Understand client's business /products
Keep abreast of current client relationship status through the regular review of Management Reports e.g. Client feedback
Issue Management
Contact points for day-to-day service issues raised to or by Client or internal contacts
Produce & maintain Service Issues Log on a weekly basis
Day-to-day liaison with all stream area contacts in operational areas to ensure service is delivered within SLA and quality is measured within KPIs
Attend (weekly) Client conference call
Reporting
KPIs
Review and validate KPI pack information
Monitor service against KPIs and dispatch monthly KPI reports within agreed service levels
Provide commentary for KPI pack
Stream Reporting
Ensure relevant information is available for Lead CSM representation at weekly Stream meeting
Communication
Responsible for provision of service management related information to client contacts in a timely manner and in an appropriate format
Liaise with internal operational/IT counterparts to facilitate information flow and appropriate actions
Meeting Management
Participate in meetings (internal and external) & conference calls, as required
Attend necessary internal prep meetings
Involvement in the completion of supporting meeting documentation – agenda, minutes, actions etc.
New Business & Promotional Activity
Develop product knowledge
Team Management
Sharing Best Practice
Initiate and participate in departmental Best Practice discussions cross streams
Additional responsibilities
To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed to support continuous development
Package Description
- Flexible Holiday Allowance
- Life Assurance (4 x salary)
- Private Healthcare
- Flex benefits scheme
About the Company
SS&C (formerly known as DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
SS&C