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Administrator - Document Services

Please Note: The application deadline for this job has now passed.

Job Introduction

Within this role you will be required to demonstrate a strong level of product and process knowledge for all transactions that are handled within your team. You will be required to meet targets on quality and service levels.

Role Responsibility

  • Processing of Policy Holder incoming post and emails for Life Policies in line with the requirements of your team.
  • Answering queries from stakeholders around the business both verbally and in writing in a professional manner
  • Timely completion of work allocated by your Supervisor in an accurate fashion and within agreed deadlines
  • Ensure all work carried out to agreed quality standards
  • Communicate directly with you team members and other Operations Teams to ensure customer satisfaction is achieved through co-operation  
  • Working as part of a team to meet team targets and objectives
  • Be familiar with and adhere to all corporate policies and procedures including the HR Manual and the Clear Desk policy
  • Ensure completion of all regulatory training within agreed timeframe
  • Develop an awareness of SS&C’s contractual obligations

The Ideal Candidate

  • Excellent organisational skills.
  • Ability to manage your work in a busy, challenging environment and be a team player
  • Demonstrate a strong level of commitment and work ethic
  • High attention to detail and promote a “right first time” ethos
  • Experience in Microsoft Office.
  • Good time management skills
  • Professional use of email and the telephone with excellent communication skills


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