Administrator - Document Services

Job Introduction

Within this role you will be required to demonstrate a strong level of product and process knowledge for all transactions that are handled within your team. You will be required to meet targets on quality and service levels.

Role Responsibility

• Processing of Policy Holder incoming post and emails for Life Policies in line with the requirements of your team.
• Answering queries from stakeholders around the business both verbally and in writing in a professional manner
• Timely completion of work allocated by your Supervisor in an accurate fashion and within agreed deadlines
• Ensure all work carried out to agreed quality standards
• Communicate directly with you team members and other Operations Teams to ensure customer satisfaction is achieved through co-operation  
• Working as part of a team to meet team targets and objectives
• Be familiar with and adhere to all corporate policies and procedures including the HR Manual and the Clear Desk policy
• Ensure completion of all regulatory training within agreed timeframe
• Develop an awareness of SS&C’s contractual obligations

The Ideal Candidate

• Excellent organisational skills.
• Ability to manage your work in a busy, challenging environment and be a team player
• Demonstrate a strong level of commitment and work ethic
• High attention to detail and promote a “right first time” ethos
• Experience in Microsoft Office.
• Good time management skills
• Professional use of email and the telephone with excellent communication skills

SS&C