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Team Manager, FCP Operations

Please Note: The application deadline for this job has now passed.

Job Introduction

As the FCP Team Manager your role will be to manage a close relationship with our Management Companies, CSM team and other operational areas to ensure all MLRO / FCP related queries are handled effectively.

  • Closing date - 23rd May 2019
  • Grade - Manager / Specialist (G/P3)

Role Responsibility

The role includes oversight of the following tasks:-

  • Oversight of the MLRO mailbox
  • Quality review of outgoing email traffic to external clients
  • Movement and allocation of workload on and off shore
  • Download telephone calls, perform a review inline with a SAR and send on to our clients
  • Review potential void SAR's and provide advice
  • Process UK Investment Trust/Percana SARs
  • Answer UK SAR query emails
  • Answer internal referral calls
  • Make sensitive/difficult outbound calls
  • Produce monthly SAR MI
  • Provide documents for Data Subject Access Requests
  • Respond to queries regarding FCP procedures

Team Management

  • To communicate openly and honestly with their team
  • To ask, listen and understand the team
  • To  be fair and consistent across the team
  • To be accountable for own actions and the actions of the team
  • To support their teams development and champion professional development
  • To be a role model to all team members 
  • To manage HR processes with staff such as return to work documents; probation periods; ACE reviews; recruitment; holiday and overtime requests
  • To complete monthly 121’s with all team members through SMART objectives; CASS assessment template and any personal goals

The Ideal Candidate

  • Competent in producing professional written communications
  • Ability to manage own workload, schedule training and self-evaluate 
  • Extensive knowledge of DST financial products
  • Proficient in all line of business and surrounding systems
  • Proficient in the use of Word, Outlook, Excel & PowerPoint
  • Ability to communicate effectively with a wide variety of stakeholders inclusive of clients
  • Level 3 Certificate in Investment Operations (or a commitment to achieving the qualification within two years) Client Money and Assets IOC as an additional or replace the Technical paper
  • Financial Services Experience at an expert level or higher

Package Description

  • Competitive annual salary
  • Eligible for annual discretionary bonus (based on individual and company performance)
  • 25 Days holiday
  • Life Assurance (4 x salary)
  • Family Cover healthcare
  • Flexible benefits scheme

About the Company

DST is a leading provider of specialised technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. We enable clients to transform complexity into strategic advantage by helping them continually stay ahead of and capitalise on ever-changing customer, business, and regulatory requirements in the world's most demanding industries.

Headquartered in Kansas City, Missouri, USA, DST is a public company listed on the New York Stock Exchange (NYSE: DST), employing over 16,000 talented people globally.

In March 2017, DST acquired International Financial Data Services (IFDS) in the UK and Ireland; making DST a leading provider of investor and policyholder administrative services to the funds, insurance and wealth management industries.

DST employs ~5,000 people across 12 locations in the UK and Ireland.   


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