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Team Leader

Job Introduction

Managing and monitoring day to day resourcing of the team using appropriate workflow tool, planning and considering the requirements for the future
Actively lead and contribute to team and departmental meetings and huddles
Build and develop positive internal and external relationships to maximise business opportunities
Review and understand MI – contributing to forecasting and decision making on a real time basis
Maximise business opportunities by building and developing positive internal and external relationships
Deputise for Customer Service Manager
Work with the CSM to identify, quantify and implement meaningful process improvements to improve capacity within the team
Gain exposure to HR related conversations and processes, supporting Customer Service Manager where appropriate
Flexibility to support team with processes and work volumes when business needs dictate
Involvement in Projects as required assisting in the planning and implementation of local initiatives
Assisting CSM with escalations, complaints and complex queries within team ensuring these are resolved through to resolution to an acceptable outcome in line with FCA guidelines
Deliver consistent levels of service today while planning and considering the requirements for the future
Manage relationship with Key Stakeholders, Customer Service Manager, and  the team as well as supporting Management Company relationships

The Ideal Candidate

Ability to understand management information and using this to make considered decisions
Broad knowledge of relevant regulatory and mandatory procedures and qualifications
Strong ability to influence and negotiate  when communicating, both written and verbal , engaging people at all levels
Sound interpersonal skills with the ability to create an environment that delivers excellent customer service, inspiring change in people and work culture
Role model to others by leading by example
Strong skill set including decision making , problem solving ,time management ,planning analysis and organisation
Excellent customer focus
Ability to build partnerships both internally and externally with key stakeholders
Strong self-awareness of own strengths and capabilities
Ability to understand the business processes undertaken by the team and use initiative in day to day running of the team to utilise resource effectively
To be quality driven, aiming for 100% accuracy and timeliness of delivery

Package Description

In return for your loyalty & commitment, you’ll receive your competitive salary as well as our exclusive rewards package that offers flexibility and choice.  Our benefits also include:

  • Flexible holiday allowance 
  • A competitive pension scheme
  • Life Assurance (4 x salary)
  • Private Healthcare
  • Discounts for a number of retailers and restaurants – Exclusive high street discounts

About the Company

SS&C (formerly known as DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

DST

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