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Team Leader, Registration - Client Maintenance

Please Note: The application deadline for this job has now passed.

Job Introduction

You will also be responsible for oversight of any offshored functions.

To lead an operational team within Registration, working within strict guidelines and in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). 

  • Client and Agent Maintenance -To identify the required documents/instructions needed in order to make relevant updates to the register
  • Estate Maintenance - To identify the required documents needed in order to make relevant updates to the register and provide information to assist the completion of the administration of the estate. To enable the correct issue of distribution payments following the death of the investor

You will be required to lead a team of staff and actively manage your team through our planning and resource tools. You will be a key player in achieving business standards, motivating your team and completing work in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

You will also be responsible for oversight of any offshored functions.

Role Responsibility

  • Managing work queues and allocating resource - Managing work queues to ensure that all work is completed within SLA and any items outside of SLA are valid and monitored daily until completed. Allocating resource throughout the day to achieve this
  • Collate Information for compliance -Collate compliance sampling and ensure they are completed in a timely manner and are of the required standard. Attend compliance meetings when required
  • Training Team Members – Plan and co-ordinate cross training when required, ensure the skills matrix is kept up to date
  • Workware - Validate daily figures and challenging unrealistic figures. Completing the weekly plans, Daily Buzz sessions and liaising with Team Managers regarding loading meetings.


  • Operational Checklist Portal -  Ensure that your own and your team’s OCP checklists are completed accurately and that no tasks are signed off unless complete
  • Enquiries and e-mails - Provide responses to  external enquiries, including those from management companies in a timely and professional manner.
  • Staff Appraisals - Support your manager with 1-1s for team members. Ensure team members have quality stats provided each month.
  • Management Cover - To provide cover in absence of the manager. Attending managers meetings. Liaise with management team including senior management as required. Attend Project meetings when required.
  • Procedure reviews - Ensure annual procedure reviews are completed within deadlines.
  • Team Meetings – Support manager with team meetings and buzz sessions for staff development and engagement.
  • Communicate with offshore counterparts – Maintain communication with offshore counterparts and liaise daily to ensure all deadlines are being met

The Ideal Candidate

  • Good keyboard skills to include awareness of MS Office packages
  • Good Verbal reasoning and numeric skills.
  • Ability to analyse and appraise work, to identify potential areas of concern that could lead to risk
  • Relevant experience in the financial industry
  • IOC Introduction to Securities and Investment, or commitment to complete the IOC Introduction to Securities and Investment within a 12 months in role

Package Description

  • Reference salary based on experience and in line with the ACE salary progression scheme
  • 28 Days holiday inclusive of bank holidays (increasing by 1 day for every year’s service up to a maximum of 33 days)
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • flex benefits scheme

About the Company

DST is a leading provider of specialised technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. We enable clients to transform complexity into strategic advantage by helping them continually stay ahead of and capitalise on ever-changing customer, business, and regulatory requirements in the world's most demanding industries.

Headquartered in Kansas City, Missouri, USA, DST is a public company listed on the New York Stock Exchange (NYSE: DST), employing over 16,000 talented people globally.

In March 2017, DST acquired International Financial Data Services (IFDS) in the UK and Ireland; making DST a leading provider of investor and policyholder administrative services to the funds, insurance and wealth management industries.

DST employs ~5,000 people across 12 locations in the UK and Ireland.    

Our employees are responsible for all administration and processing services – on behalf of our clients - for their end customers (that’s why you may not have heard the actual name ‘DST’ before!)

All offers of employment at DST are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.


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