Our vacancies

Search Jobs  

Team Leader, Client Services Voice

Job Introduction

Lead, coach and motivate a team of Associates to meet and exceed business objectives.

Engender a culture of pride, commitment and customer focus in every aspect of their role.

Support the Team Manager in the oversight of a team and delivery of service to clients and customers.

Area/Sub Function:

  • Responsible for energising your team to achieve high levels of motivation
  • Using reports to drive performance and identify focus areas
  • A senior point of contact within the team
  • Meeting and managing client expectations
  • Upholding company standards and policies within your team
  • Supporting operational management
  • All Line Managers are accountable for the following:
  • Lead, coach and motivate a team of Associates to meet and exceed business objectives.
  • Engender a culture of pride, commitment and customer focus in every aspect of their role.
  • Support the Team Manager in the oversight of a team and delivery of service to clients and customers.

The Ideal Candidate

  • Quality driven with a pride in delivering excellence
  • Able to problem solve to achieve the best outcome for clients and customers
  • Willing to successfully adapt to changing demands and conditions
  • Takes responsibility for the completion of objectives
  • Demonstrated integrity in decision making and takes accountability for messages
  • Able to work in co-operation with others to achieve the desired outcomes

Package Description

  • Flexible Holiday Allowance
  • A competitive pension scheme
  • Life Assurance (4 x salary)
  • Discounts for a number of retailers and restaurants
  • Dress down (Smart casual)
  • Onsite amenities include:  Large, modern canteen with fresh food prepared daily, coffee shop, free car park.

About the Company

SS&C (incorporating DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

All offers of employment at SS&C (DST) are subject to background verification checks, which include: 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

DST

Apply

This website is using cookies to improve your browsing experience. If you navigate to another page without changing the settings below you consent to this. Read more about cookies.