Our vacancies

Search Jobs  

Senior Technical Associate, Distributor Client Services

Please Note: The application deadline for this job has now passed.

Job Introduction

Within this role you will provide an effective & efficient service function to all Distributor clients by processing requests to pre-open accounts in advance of trading, assist client queries received via Web Chat, Kana and AWD enquiries.

You will also be involved in Tax voucher re-ordering, payment reissues and CFF oversight in line with Service Level Agreements (SLAs) and Key Performance Indicators

Role Responsibility

  • Ensure DST meets their Clients’ expectations, in line with Service Level Agreements (SLA) and Key Performance Indicators (KPI).
  • Work with the Manager to drive forward the client services culture of ‘VALUED’ and be the voice of the customer initiative called ‘Putting the client at the heart of…’
  • Actively contribute to team and departmental meetings
  • Be a role model by adhering to all DST policies and procedures
  • Ensure that their Nominee Customers continue to receive exceptional levels of customer

 

The Ideal Candidate

  • Excellent verbal and written communication skills and a confident communicator (Essential)
  • Highly numerate with good accuracy and attention to detail (Essential)
  • Ability to work to strict deadlines and follow strict processes
  • Intermediate keyboard skills to include awareness of MS Office packages
  • Flexibility (overtime can sometimes be required at short notice)
  • A keen interest in investigative work/ service delivery is essential, along with the ability to demonstrate a good use of initiative.
  • Ability to communicate with our Nominee clients at a high level whilst maintaining relationships.
  • Commitment to study for IOC

Package Description

  • Reference salary based on experience and in line with the ACE salary progression scheme
  • 28 Days holiday inclusive of bank holidays (increasing by 1 day for every year’s service up to a maximum of 33 days)
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • flex benefits scheme

DST

This website is using cookies to improve your browsing experience. If you navigate to another page without changing the settings below you consent to this. Read more about cookies.