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Senior Administrator - Client Services

Job Introduction

•    Gather and combine all information the client asks for
•    Redact any account/personal/sensitive data not relating to the client in question
•    Build up knowledge of all systems to learn where information is stored for each management
•    Learn to use archive systems to pull data from such as Microfiche
•    Quality check the finished DSAR pack before sending off to the management company  to send on
•    Understand the risk involved in gathering this data and the implications of a DP breach
•    To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed

•    To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled.
•    To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation.
•     To comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.

All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:
•    To be quality driven, aiming for 100% accuracy and timeliness of delivery
•    To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)
•    To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
•    To communicate and promote the values which reinforce and support a consistent quality culture

Role Responsibility

To work as part of a small team collating DSAR information.  DSAR stands for Data Subject Access request and is where a customer requests all information we hold on them. To be aware of the data protection risks in doing such a task.  Build up knowledge of all systems, both current and historic and learn where and what information will need to be collected on the back of each DSAR request.  Will need to gain experience on all management companies as they all hold different information of a variety of systems.

The Ideal Candidate

To be successful in this role it is essential that you enjoy interacting with people, either on the telephone or via written correspondence. 

Other experience that would be beneficial include:

•    Knowledge of Unit Trust, Investment Trust, OEICs and ISA Regulations
•    Analytical skills 
•    Problem solving and decision making skills
•    Able to learn and navigate new systems within a short space of time

Package Description

  • Flexible Holiday Allowance
  • Life Assurance (4 x salary)
  • Private Healthcare 
  • Flex benefits scheme

About the Company

SS&C (formerly known as DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful



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