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SS&C - Customer Service Advisor - Basildon

Job Introduction

Our contact centre is responsible for servicing our leading investment clients and their customers.  In this role you will be responsible for answering incoming telephone queries form a wide variety of callers such as financial advisors, investors and other financial institutions.

From day one you will learn about our process and you will be given all the support you need to do your job efficiently and make the customer experience a memorable one.

Upon joining us you will undergo a company induction and then will enter into a 6-12 week training programme where you will learn all there is to know about our process.  You will be given all the tools you need to respond to queries promptly and efficiently. Once your training is completed and you are working autonomously, you will still receive support from the team around you should you need it.

This would be a fantastic opportunity for someone looking to expand their knowledge or build a career within the financial services industry.

The Ideal Candidate

Here at SS&C we are always looking for passionate, empowered and innovative individuals to join us.  The ideal candidate for us would have previous experience working in a customer services role within a fast paced office environment, ideally with a technical or financial aspect to it. 

The Ideal Candidate

  • Confident IT skills
  • Willingness to learn
  • Ability to multi task
  • Enjoy speaking to people and have a great telephone manner
  • Strong organisational & communication skills
  • High attention to detail
  • The ability to think and act quickly under pressure
  • You will need to be a resilient individual

Package Description

  • Flexible Holiday Allowance
  • A competitive pension scheme
  • Life Assurance (4 x salary)
  • Discounts for a number of retailers and restaurants
  • Dress down (Smart casual)
  • Onsite amenities include:  Large, modern canteen with fresh food prepared daily, coffee shop, free car park.

About the Company

SS&C is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

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