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Quality Coach, Book & Price

Please Note: The application deadline for this job has now passed.

Job Introduction

Your role will be to assist with improving and then maintaining quality and training across the team thus ensuring KPI standards are met.

Role Responsibility

  • Continue to demonstrate the ability to process and quality check Book & Pricing key functions.
  • Complete daily error checking, including error feedback and contested errors.
  • Daily checking of Book & Pricing, breaches and registration errors providing feedback to team members as they occur.
  • Instigate quality analysis, identifying quality trends and provide solutions to findings.
  • Be responsible for overseeing the writing, reviewing and amending generic procedures.
  • Take part in the monthly BCP tests and maintain accurate crib sheets for BC on all Manco’s and compile monthly statistics on the results.
  • Assist in ad-hoc technical queries received by Book & Pricing.
  • Provide training to new starters, and refresher to existing staff as and when requested.
  • Ensure on-going development of new starters through use of the new starter pack.
  • Deliver additional training and coaching on an individual basis if required.
  • Maintain skills matrix and training plans.
  • Create and deliver buzz sessions where required.
  • Support Drive for Excellence through completion on packs, attending meetings, creating and maintaining action plans and providing training alongside weekly feedback sessions.
  • Hold regular meetings with dealing teams to feedback book closure stats & work with them to make a smoother process
  • Work closely with the Team Leaders / Team Leader Supports ensuring quality is a large focus, input into the weekly catch up meetings and rota planning around feedback.
  • To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed

The Ideal Candidate

  • Excel knowledge
  • People skills
  • Book & Pricing experience
  • Ability to work under own initiative
  • Ability to guide and coach others
  • IOC or equivalent, or commitment to study for IOC or equivalent

Package Description

  • Reference salary based on experience and in line with the ACE salary progression scheme
  • 20 Days holiday (increasing by 1 day for every year’s service up to a maximum of 25 days)
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • flex benefits scheme

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