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QA - SJP Client Investigation and Correspondence

Please Note: The application deadline for this job has now passed.

Role Responsibility

  • The jobholder will have responsibility for reviewing, assessing and analysing the quality of vetting , letters & outbound MI
  • Provide valuable and constructive feedback to individuals and their line managers and identify areas for improvement in the following areas:
    • Vetting
    • Letters
    • Calls
    • Complaints, breaches and registration errors
    • Associate MI
  • Provide coaching to existing staff, addressing any areas of concern and supporting continuous improvement
  • Analyse quality results to identify trends and wider business risks
  • Provide support and advice to associates and managers to continually support development of staff
  • Support people development by identifying areas for improvement
  • Support continuous improvement by identifying better processes and procedures
  • Responsibility for ensuring adherence to regulatory requirements and TCF principles
  • The provision of internal Management Information, statistics and key findings
  • Responsibility for meeting our contractual obligations to our clients in relation to Quality Assurance¬†
  • To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed

The Ideal Candidate

  • Strong written and interpersonal skills
  • Excellent analytical skills
  • Good personal organisational skills
  • Experience of working within the Financial Services Industry
  • Excellent Communication skills
  • Intermediary knowledge of EXCEL and WORD
 

 

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