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PMO Analyst

Role Responsibility


To support Change Management by providing Support for Change Initiation and Project Inception activities:

  • Analysis and data input from requests for Change Items (using ServiceNow)


  • System updates and admin following Inception review and/or Estimating Forums (using JIRA and in house tools)


  • Daily Estimating/Inception reporting


  • Admin for Project Set up


  • Preparation of management information and reporting


  • Ensuring adherence to governance expectations


  • Be a super user for all tools and provide support to the EPMO and Change Management teams as required


  • Ad Hoc tasks to support the Change Management team and EPMO Managers

Working closely with the Inception team to:

  • Ensure that the Service Now change tickets have the correct information, authorisation to proceed and are allocated to the correct forum’s


  • Produce daily reports to support the estimating and inception process, including updating and quality checking outputs and activities


  • Perform daily HLE (High Level Estimates) activities to ensure estimates for change are provided within agreed SLA’s


  • Provide admin support to the Estimation and Inception forms and ensure in house tools (WorkTrack) are updated with details from the meetings


  • Ensure new projects have the correct authorisation to proceed and are set up correctly (set up new project ID’s, create project folders, set up project logs etc) and communicate to the relevant stakeholders when complete


  • Set up new work items in in house tools (WorkTrack)


  • Provide accurate and timely reporting, internally and externally, and ensure that appropriate management information is available on a daily, weekly and monthly basis, or as appropriate


  • Ensure standards, tools and the enterprise framework are followed and processes that support the improvement of programme and project management are understood and shared

Knowledge and Technical Skills


  • Good interpersonal skills for dealing with colleagues


  • Previous experience of working in a fast paced environment


  • Delivery & quality focused; with a positive committed attitude towards excellence


  • Attention to detail – including to commercial sensitivity and information  security


  • Commitment to learn/apply SS&C project methodology and processes consistently


  • Good questioning and listening skills to make sure of understanding of requirements/issues


  • Competent user of: MS Outlook, Excel and Word


  • Team player




  • Previous experience of a professional or office environment


  • Knowledge of SS&C systems, operating models and service level agreements/ standards


  • Competent user of: MS Project, PowerPoint and Visio

  • Experience within the financial services industry;  ideally Fund/Asset



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