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Lead Associate, Breach Administration

Job Introduction

The team has a structured job progression from Lead Associate to Senior Technical Associate, depending on the skills gained.

 

  • Administration of non-technical breaches received relating to DST business processing and administration, within agreed Service Level Agreements (SLA’s) and Regulatory deadlines
  • Establish and compile breach reports including root cause data to provide Management with analysis and regular feedback. Escalate root cause related issues to prompt the review of procedures and training requirements, to prevent the recurrence of the error, whilst working with the administration areas to review their processes
  • Liaison between Management Companies, Client Service Managers (CSM’s), DST Group Compliance and administration areas, concerning the cause and resolution of breaches
  • Provide timely and accurate compliance data for Management Companies, CSM’s and DST Group Compliance to enable all parties concerned to operate in a compliant manner
  • Investigation of all breaches within SLA, meeting KPIs and complying with Regulatory deadlines and rules.
  • Accurate and timely data input to maintain the breach log within SLA and in a compliant manner
  • Vet breaches as and when raised – establishing whether there has been a CASS impact
  • Reporting initial notification of a breach to the client; supply sufficient information for the client to understand high level detail
  • Ensuring culture of TCF adhered to at all times
  • Achieving personal & team objectives
  • Application of the escalation procedure in the event of serious breaches and potential problem which may impact adversely on the team’s ability to meet SLAs and or regulatory requirements
  • Team focus demonstrated in all relevant activities
  • Flexible & adaptable at all times in response to the challenging, changing environment
  • Achieves personal development

Role Responsibility

The team has a structured job progression from Lead Associate to Senior Technical Associate, depending on the skills gained.

 

  • Administration of non-technical breaches received relating to DST business processing and administration, within agreed Service Level Agreements (SLA’s) and Regulatory deadlines
  • Establish and compile breach reports including root cause data to provide Management with analysis and regular feedback. Escalate root cause related issues to prompt the review of procedures and training requirements, to prevent the recurrence of the error, whilst working with the administration areas to review their processes
  • Liaison between Management Companies, Client Service Managers (CSM’s), DST Group Compliance and administration areas, concerning the cause and resolution of breaches
  • Provide timely and accurate compliance data for Management Companies, CSM’s and DST Group Compliance to enable all parties concerned to operate in a compliant manner
  • Investigation of all breaches within SLA, meeting KPIs and complying with Regulatory deadlines and rules.
  • Accurate and timely data input to maintain the breach log within SLA and in a compliant manner
  • Vet breaches as and when raised – establishing whether there has been a CASS impact
  • Reporting initial notification of a breach to the client; supply sufficient information for the client to understand high level detail
  • Ensuring culture of TCF adhered to at all times
  • Achieving personal & team objectives
  • Application of the escalation procedure in the event of serious breaches and potential problem which may impact adversely on the team’s ability to meet SLAs and or regulatory requirements
  • Team focus demonstrated in all relevant activities
  • Flexible & adaptable at all times in response to the challenging, changing environment
  • Achieves personal development

The Ideal Candidate

Essential
• Ability to analyse and appraise work, to identify potential areas of concern that could lead to risk
• Basic keyboard skills to include awareness of MS Office packages
• Good verbal reasoning and numeric skills
 
Desirable
• Experience in a financial services administration environment
• Knowledge of the FCA regulatory environment 
 

Package Description

  • Pro-Rata salary based on experience and in line with the ACE salary progression scheme
  • 20 Days holiday (Pro-Rata and increasing by 1 day for every year’s service up to a maximum of 25 days)
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Flex benefits scheme

About the Company

DST is a leading provider of specialised technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. We enable clients to transform complexity into strategic advantage by helping them continually stay ahead of and capitalise on ever-changing customer, business, and regulatory requirements in the world's most demanding industries.

Headquartered in Kansa City, Missouri, USA, DST is a public company listed on the New York Stock Exchange (NYSE: DST), employing over 16,000 talented people globally.

In March 2017, DST acquired International Financial Data Services (IFDS) in the UK and Ireland; making DST a leading provider of investor and policyholder administrative services to the funds, insurance and wealth management industries.

DST employs ~5,000 people across 12 locations in the UK and Ireland.

DST

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