Our vacancies

Search Jobs  

IT Service Desk Technical Associate

Please Note: The application deadline for this job has now passed.

Role Responsibility

IT Service Desk Technical Associate

Basildon

P1

The role

The IT Service Desk is responsible for all first line enquires and reported issues for all internal and external customers of SS&C (DST) systems and applications working to published service levels.

To ensure that the IT Service Desk process and services are delivered correctly to the business and that any barriers to service provision are addressed and/or escalated.

To assist the IT Service Desk manager and team leader in the day-day running of the Service Desk providing technical expertise as and when required.

Tools and automation play a major part of this role, ensuring controls, quality and efficiency can continually evolve and improve as the focus and the importance of this function continually increases.

Responsibilities

  • Investigate and resolve where possible application, software and hardware incidents from internal and external clients.
  • Assign accurate data to support teams and escalate when necessary on behalf of the customer.
  • Adhere to published SLA when managing incidents / requests.
  • To ensure that the IT Service Desk processes and services are properly delivered to the business and that any barriers to proper service provision are addressed and/or escalated.
  • Champion the IT Service Management process and policies.
  • Manage and contribute to the project and programme lifecycle as assigned by the IT Service Desk Manager.
  • Provide support cover to the IT Service Desk as and when required.
  • Observe Service Desk operational techniques to determine how effective they are and implement new techniques when old ones are ineffective.
  • Assist with project work as defined by the IT Service Desk Manager.
  • To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.

DST

This website is using cookies to improve your browsing experience. If you navigate to another page without changing the settings below you consent to this. Read more about cookies.