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Financial Services Apprenticeship - Level 3

Please Note: The application deadline for this job has now passed.

Job Introduction

You will gain qualifications in a Level 3 NVQ and the industry recognised IOC stage 1,2 & 3 qualification: All training is via E –Portfolios/webinar/on the job. No attendance at college.

We have opportunities within the Client Services Complaints department who are recruiting level 3 apprentices. Please see below info;

The Complaints Team are based within our Paragon House office near Chelmsford train & bus station.

The team oversee the administration of all complaints received by DST for their clients. These are resolved by telephone or letter, whilst complying with SLA’s (Service Level Agreements) and Regulatory requirements. The team also ensure record complaint related data and supporting documentation for both internal and external customers. We handle Complaints relating to Unit Trusts, OIECs, Investment Trusts, ISAs, Pensions and Insurance Products across a number of different systems

Role Responsibility

As an Apprentice, you will gain an understanding of how our processing areas operate and how they work in conjunction to ensure that our clients’ needs are met.

Once you have completed your initial training you will join the team where you will investigates errors where specific rules have been broken or we fail to comply with the Data Protection Act, on behalf of all DST clients (Management Companies).

The Ideal Candidate

  • Minimum grade C in Maths and English GCSE - ESSENTIAL
  • 3 A Levels or Level 2/3 BTEC in a relevant subject to Financial Services / Business / Mathematics - ESSENTIAL
  • Strong computer skills
  • Good numerical skills
  • Excellent communication skills
  • Attention to detail
  • Interest in a career in the Finance or Investment industry

Package Description

  • Competitive annual salary
  • 20 Days holiday
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single Persons Cover healthcare
  • flex benefits scheme

About the Company

DST is a leading provider of specialised technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. We enable clients to transform complexity into strategic advantage by helping them continually stay ahead of and capitalise on ever-changing customer, business, and regulatory requirements in the world's most demanding industries.

Headquartered in Kansas City, Missouri, USA, DST is a public company listed on the New York Stock Exchange (NYSE: DST), employing over 16,000 talented people globally.

In March 2017, DST acquired International Financial Data Services (IFDS) in the UK and Ireland; making DST a leading provider of investor and policyholder administrative services to the funds, insurance and wealth management industries.


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