Financial Services Apprenticeship - Basildon
As an Apprentice, you will gain an understanding of how each of the main business areas operate and how they work in conjunction to ensure that our clients’ needs are met.
The role involves providing support to the main functions of the department, ensuring that all procedures are followed in order to maintain the standard of service within service level agreements. You will be required to communicate with different departments and build relationships which will enable you to expand your knowledge of the business, learning how processes work from both an operational and regulatory perspective.
We normally have Apprenticeship vacancies across several different departments at Basildon including:
A ‘mini IFDS’ in one team specifically looking after the administration/processing of the Investment Trust product on behalf of our Clients (‘Management Companies’). The Investment Trust team is split into four sub teams which overall cover dealing, registration, enquiries, periodic processing, new business and technical functions.
Roles involve processing client dealing applications (deals) on the Figaro database on behalf of a number of IFDS’ clients (Management Companies). This will include processing various instructions (such as buying or selling Investment Trust products/ actioning Direct Debit Changes, Deceased Processing and Change of Addresses) whilst using a variety of systems and following set processes. You will also be working to set deadlines involving various SLAs whilst adhering to Financial Services Authority (FSA) regulations.
A ‘mini IFDS’ in one team specifically looking after all of the day to day administration/processing of the Pension product on behalf of our Clients (‘Management Companies’). The Pensions team is split into four sub teams which overall cover dealing, registration, enquiries, periodic processing, new business and technical functions.
Your role will involve the day to day maintenance of our client’s accounts on our Percana system on behalf of IFDS’ clients (Management Companies). This will involve processing various instructions (such as purchasing and liquidating funds) whilst using a variety of systems and following set processes. You will also be working to set deadlines involving various SLAs whilst adhering to Financial Services Authority (FSA) regulations.
The Deceased Processing team registers all legal documentation relating to the death of a client. These include Death Certificates, Grant of Probate, Letters of Administration and Certificates of Confirmation.
The team also provides date of death valuations, distribution and historical account information to the person or firm of Solicitors that are dealing with the settlement of the deceased's estate. Once Grant of Probate has been received, the team ensure that any distributions/redemption proceeds due to the account are paid in accordance with instructions received.
They are also responsible for checking that we have received acceptable documentation to update the account, also to create additional work if required. Once the account is updated then a letter will be sent providing information. Due to the sensitive nature of our letters great care needs to be taken, which leads to our strong emphasis on quality, as all work is quality checked.
Distributor Client Services
Distributor Client Services (DCS) is a business area specifically designed to service the top Nominee and Platform providers of IFDS’ clients. DCS is a bespoke service that forms part of a larger division whose primary focus is to place investment deals via telephone on behalf of our clients (Management Companies) for nominee and corporate clients.
There are c50 members of staff serving five functions whose duties include telephone dealing work (this role), dealing with and resolving queries, Nominee Relationship management, STP (Straight Through processing) and project support.
This team are responsible for the processing of deals (eg buying/selling of investments) onto our client database system (FAST) on behalf of the Management Companies that IFDS services (ie our Clients) either by post or fax. Any deals received must be placed on the same day to ensure they get the correct valuation point (VP).
The Ideal Candidate
GCSE Mathematics and English Language Grade C/ 4 or above (essential)
Some experience within an office and/or customer service environment (highly preferred)
A good telephone manner and excellent verbal communication skills (particularly for telephone-based roles)
A strong command of spelling and grammar with good letter-writing skills (particularly for written and email based roles)
Good general computer skills including basic Word, Excel and email (plus any experience of using an in-house database is a bonus)
The ability to work to daily/weekly deadlines and follow strict processes
Strong accuracy and attention to detail with a keen emphasis on the quality of your work
Good communication skills
Above all the desire to learn and an eagerness to begin a career in the financial services sector!
To find out more apply online today and one of our Resourcing team will call you back to talk about our current Apprenticeship vacancies and what might suit you!
A fantastic opportunity to join one of the fastest growing and largest employers in Essex. Join us as an Apprentice with full training and support from day one!
IFDS offers a fully paid Apprenticeship leading to an NVQ Level 2 or 3 in ‘Providing Financial Services’ and the first paper of the globally recognised IOC qualification. All training is via E –Portfolios/webinar/on the job. No attendance at college is needed and you will be amongst many other current and former Apprentices so with great support! Upon successful completion of your Apprenticeship an internal development scheme awaits you at IFDS and with it the ability to climb our career ladder further....Where will it take you?
Starting salary of £12,500 (with ongoing reviews)
Fully paid training and qualifications
6% non-contributory pension scheme
Life Assurance (4 x salary)
Single person healthcare
Flex benefits scheme
IFDS Sports and Social membership
On site canteen
About the Company
At IFDS we work with many of the world’s leading financial services brands. These brands partner with IFDS to provide specialist technology and outsourced customer service solutions. We work on behalf of many of the largest and most recognisable organisations in the global financial services industry covering Investment, Pensions, Insurance and Savings providers.
Our employees are responsible for all administration and processing services – on behalf of our clients - for their end customers (that’s why you may not have heard the actual name ‘IFDS’ before!)
To find out more apply online today and one of our Resourcing team will call you back to talk about our current Apprenticeship opportunities and what might suit you!