FCP Quality Analyst - Expert
Area/Sub Function Complete daily error checking using the relevant tools, including error feedback and investigation of contested errors
Instigate quality analysis, identifying trends and provide recommendations to findings
Carrying out 1-1 Quality catch-ups with processors
Attending weekly conference call with Offshore Quality team
Attending and chairing bi-monthly quality meetings with the Operations Managers and Team Leaders
To conduct training needs analysis with the FCP Technical Team as new changes to processes are identified.
To design training material and provide, or support, training delivery for project initiatives identified.
To evaluate the effectiveness of training and development activities identifying areas for continuous improvement through error analysis conducted.
Be a point of reference for FCP staff.
Carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.
Create the monthly Quality newsletter incorporating monthly client feedback scores via the relevant template.
To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.
Regulatory To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled.
To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation.
To comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.
To attend Client Asset training as defined for your Department/Role as part of the CASS Training Programme.
To ensure all activities are undertaken in accordance with established CASS procedures & controls, and that any changes to activities are considered for CASS implications.
To escalate issues or potential breaches to Line Manager/CASS SME, to enable consideration for CASS implications.
Quality All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:
To be quality driven, aiming for 100% accuracy and timeliness of delivery
To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)
To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance
To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
To communicate and promote the values which reinforce and support a consistent quality culture
To support the development of FCP staff (onshore and offshore) through regulatory and technical system based training designed to meet the requirements of the department, feeding back into SS&Cs’ business goals.
The jobholder will attend project related forums to assess training requirements and will be responsible for designing function specific training material as part of Operational Readiness activity, linking back into companywide projects.
Conduct trend and root cause analysis to identify areas of improvement, creating relevant documentation and feedback loops, coaching team members to ensure their quality is at an acceptable standard.
The Ideal Candidate
Demonstrates an understanding of the training cycle; Training Needs Analysis, Design, Delivery & Evaluation
Teaching, coaching or training experience
Competent in producing professional written communications
Proficient in the use of MS Office packages.
Ability to analyse and appraise work, to identify potential areas of concern that could lead to risks.
Ability to manage own workload and work independently with minimal guidance.
Ability to communicate effectively with a wide variety of stakeholders.
Ability to work to strict deadlines with an enthusiastic & flexible attitude.
Proficient in all line of business and surrounding systems.
Knowledge of ISA, Unit Trust, OEIC and Investment Trust administration.
Knowledge of AML/KYC/Registration processes.
Experience in Financial Services Investment Industry.
About the Company
SS&C (formerly known as DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.