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Distributor Client Services – Senior Relationship Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

This is an important role that is key to SS&C's USP. This role is central to SS&C engaging with the platform and distributor space in UK and across Europe. 

Role Responsibility

• To lead the Distributor Services Relationship Management Team and build collaborative and open working relationships with the Nominees, Fund Supermarkets, platforms and counterparties that trade with the SS&C Management Companies  
• To design, lead & champion operational change and improvement within both DCS and the wider SS&C world, increasing our efficiency whilst reducing risk
• The team provides an efficient escalation point of contact to ensure the correct focus for service is maintained 
• The team will hold scheduled relationship meetings with distributors to drive forward open communications to enable a collaborative working relationship and new commercial opportunities 
• The team will work with internal business contacts to drive forward the Global Distribution Service proposal

The Ideal Candidate

• Previous experience within a client facing role.
• Strong communication skills
• Excellent organisational skills
• Ability to analyse and appraise work, to identify potential areas of concern that could lead to risk
• Excellent keyboard skills to include awareness of MS Office packages 
• Excellent Verbal reasoning and numeric skills.
• Ability to analyse and identify potential areas of concern that could lead to risk
• Demonstrate an understanding of responsibilities within the Financial Services Industry
• Ability to investigate, interpret and relay systems information
• Proven client relationship skills
• Investment industry qualifications or a desire to study
• At least five years’ experience in Financial Services Investment Industry.
• Detailed knowledge of Unit Trust, OEIC or Investment Trust administration 
• Knowledge of FCA regulatory environment
• Knowledge of all internal systems and processes including Transfers, Distributions, Settlements and Deal types
• Takes responsibility for the completion of objectives and tasks within budget, holding themselves accountable for their actions and the consequences of them
• Actively influences events; seeks opportunities and acts on them; originates appropriate action without being asked to do so
• An interest in technology and the benefits to SS&C, DCS, clients and distributors 
• Investment Industry qualifications or desire to study


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