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DMD Output Administrator - Night Shift

Please Note: The application deadline for this job has now passed.

Job Introduction

PLEASE NOTE: 

This role will require shift patterns to cover the following hours: 

10pm to 6am

The DMD division is broken down into three parts, Input, Document Despatch and Banking.

Document Despatch (Output) are responsible for rejection letter writing, legal and money laundering document matching and distribution and centralised printing.

Centralised printing is responsible for all correspondence printing and related processes within DMD in line with IFDS’s and regulatory guidelines.

Role Responsibility

PLEASE NOTE: 

This role will require shift patterns to cover the following hours: 

  • 10pm to 6am

The DMD division is broken down into three parts, Input, Document Despatch and Banking.

Document Despatch (Output) are responsible for rejection letter writing, legal and money laundering document matching and distribution and centralised printing.

Centralised printing is responsible for all correspondence printing and related processes within DMD in line with IFDS’s and regulatory guidelines.

Service Delivery

  • Ensuring IFDS meets and aims to consistently exceed client expectation in line with Service Level Agreements (SLA) and Key Performance Indicators (KPI)
  • All client correspondence is printed/Reconciled and dispatched within the agreed SLA.
  • All correspondence is quality checked before mailing out.
  • All print/production figures are accurately recorded
  • To operate Xerox printing machines
  • Cheque Printing Process in line with APAC’s standards

Develop and Improve Communication

  • To work closely with the Team Leader  to ensure all correspondence including cheque output are handled accurately and within the agreed SLA’s and regulatory timescales.

Process Management

  • To ensure processes and procedures are appropriately adhered to.  Working with Peers to improve overall processes and quality within the department.

Key Performance Areas:

  • SLA’s are adhered to.
  • Clearly defined and documented processed and procedures adhered to.
  • Personal productivity and quality targets are met.
  • Performance KPI targets are met

The Ideal Candidate

  • Intermediate keyboard skills to include awareness of MS Office packages.
  • Good Verbal reasoning and numeric skills.
  • Good accuracy and attention to detail.
  • Flexible/adaptable to varying workloads/priorities

 

Package Description

Shift will be as follows:

  • 10pm to 6am
     
  • Reference salary based on experience and in line with the ACE salary progression scheme
     
  • 20 Days holiday (increasing by 1 day for every year’s service up to a maximum of 25 days)
     
  • 6% non-contributory pension scheme
     
  • Life Assurance (4 x salary)
     
  • Single person healthcare
     
  • Flex-Benefits scheme

About the Company

DST is a leading provider of specialised technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. We enable clients to transform complexity into strategic advantage by helping them continually stay ahead of and capitalise on ever-changing customer, business, and regulatory requirements in the world's most demanding industries.

Headquartered in Kansa City, Missouri, USA, DST is a public company listed on the New York Stock Exchange (NYSE: DST), employing over 16,000 talented people globally.

In March 2017, DST acquired International Financial Data Services (IFDS) in the UK and Ireland; making DST a leading provider of investor and policyholder administrative services to the funds, insurance and wealth management industries.

DST employs ~5,000 people across 12 locations in the UK and Ireland

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