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Customer Services Advisor - Investments

Job Introduction

DST office is situated next to Pipps Hill industrial estate near the A127. The office has free onsite parking as well as a subsidised canteen.

The team are responsible for servicing our leading investment clients, and their customers.

If you are looking for sales this is not for you

Role Responsibility

You will have the opportunity to answer incoming telephone queries form a wide variety of callers such as clients, IFA’s (Independent Financial Advisors), investors and other financial institutions.

  • You will aid with account servicing questions on the phone and raise appropriate work, to request investigations, give portfolio valuations, update customer account details.
  • Within this role you will gain a great understanding of the different areas of the business, having to be aware of a great number of different processes and procedures across the organisation
  • You will gain a great understanding of the different investment products we work with, such as ISA’s, Unit Trusts, Investment Trusts and OEIC’s

The Ideal Candidate

We will provide you the training (paid) to help you gain the skills and confidence required.

You will be joining a great team environment where you will not only develop your skills but also friendships that will last lifetime. We hold internal incentives to reward work on a weekly/monthly basis, as well as lots of external social events such as football, bowling, meals and end of the month (pay day) team nights out.

All we require from you is strong communications skills gained within a customer servicing environment along with a positive can do attitude, and willingness to learn.

Package Description

  • Reference salary based on experience and in line with the ACE salary progression scheme
  • 20 Days holiday (increasing by 1 day for every year’s service up to a maximum of 25 days)
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • flex benefits scheme

About the Company

DST is a leading provider of specialised technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. We enable clients to transform complexity into strategic advantage by helping them continually stay ahead of and capitalise on ever-changing customer, business, and regulatory requirements in the world's most demanding industries.

Headquartered in Kansa City, Missouri, USA, DST is a public company listed on the New York Stock Exchange (NYSE: DST), employing over 16,000 talented people globally.

In March 2017, DST acquired International Financial Data Services (IFDS) in the UK and Ireland; making DST a leading provider of investor and policyholder administrative services to the funds, insurance and wealth management industries.

DST employs ~5,000 people across 12 locations in the UK and Ireland

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