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Customer Service senior Associate

Please Note: The application deadline for this job has now passed.

Role Responsibility

  • Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits.
  • Processing non-standard or complex transactions/calculations, including manual processing where required, ensuring that TCF principles are upheld.
  • Contact customers by telephone, fax, e-mail or letter to resolve queries/obtain information.
  • Deal with customer data ethically and in accordance with FCA requirements.
  • Checks the work of others where appropriate to ensure that standards of accuracy, clarity and financial integrity are maintained, and that TCF principles are upheld.
  • Provides informal guidance and/or training for colleagues as required.
  • Completes independent quality and accuracy checking of work.
  • Supports and takes an active role in service improvement/process improvement initiatives or projects as required.
  • Assists management team where appropriate.
  • Keeps own knowledge of processes, products and appropriate regulation up to date.
  • Achieves agreed performance levels
  • Implements and maintains personal development plan, and is proactive in own self development.
  • Completes performance management documentation in line with agreed timescales.
  • Displays key behaviours at appropriate level.

To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.

The Ideal Candidate

  • Good communication and mathematical reasoning skills (5 GCSEs or equivalent)
  • Good understanding of all relevant legislation e.g. Data Protection Act, Money Laundering requirements
  • Good understanding of relevant products and systems, including PC skills
  • In depth understanding of relevant processes
  • Understanding and application of agreed authority limits
  • Good customer focus and complaint handling skills
  • Good keyboard skills, and familiar with microsoft word and excel.
  • Good call handling skills
  • Good orginisation and time management skills to prioritise workloads.

Good analytical, problem solving and decision making skills

All offers of employment at IFDS are subject to a pre-employment screen, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check

Package Description

  • Reference salary based on experience
  • 20 Days holiday (increasing by 1 day for every years service up to a maximum of 25 days)
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Flex benefits scheme
  • Free Local bus Service - No onsite parking

About the Company

International Financial Data Services (IFDS) is the leading supplier of third-party administration and IT services to European investment clients and their customers. Part of a global group and a joint venture between State Street Corporation and DST Systems, our business has grown ten-fold since inception in 1995 and continues with rapid growth today! We currently offer state of the art solutions across funds, retirement & insurance and investment platforms. We employ over 5500 staff across the UK, Ireland, Luxembourg, Thailand and India.

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