Customer Service Advisor
Our contact centre is responsible for servicing our leading investment clients and their customers. In this role you will be responsible for answering incoming telephone queries form a wide variety of callers such as financial advisors, investors and other financial institutions.
From day one you will learn about our process and you will be given all the tools and support you need to do your job efficiently and make the customer experience a memorable one.
Upon joining us you will undergo a company induction and then will enter into a 6-12 week training programme where you will learn all there is to know about our process. You will also be given all the tools you need to respond to queries promptly and efficiently. Once your training is completed and you are working autonomously, you will still receive support from the team around you should you need it.
This would be a fantastic opportunity for someone looking to expand their knowledge or build a career within the financial sector.
The Ideal Candidate
Here at SS&C (formerly DST), we are always looking for passionate, empowered and innovative individuals to join our team. The ideal candidate for us would have previous experience working within a customer services role, (either face to face or over the phone) within a fast paced environment and ideally with a technical or financial aspect to it.
Alongside this you will also need to possess the following attributes:
- Confident IT skills
- Willingness to learn
- Strong organisational & communication skills
- High attention to detail
- The ability to think and act quickly under pressure
- You will need to be a resilient individual
- Enjoy speaking to clients & customers
- Be a team player
In return for your commitment, you will ofcourse receive your salary as well as enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include:
- 20 days holiday (plus 8 days for bank holiday)
- A competitive pension scheme
- Life Assurance (4 x salary)
- Onsite canteen with daily prepared fresh food
- Discounts for a number of retailers and restaurants
- Dress down (Smart casual)
About the Company
Offers of Employment
All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
Who we are - About SS&C (previously DST)
Headquartered in Windsor, Connecticut, SS&C serves a worldwide clientele through a global network of offices. We are publicly listed on the NASDAQ (SSNC) and remain exclusively focused on the investment management and financial services industries.
SS&C has been helping investment and financial firms of all types gain that advantage for more than 30 years. Grounded in our deep knowledge and understanding of your business, our technology-powered solutions and services help you run your operations more efficiently, compete more effectively and grow more profitably.
For more information, visit the SS&C website at https://www.ssctech.com/
SS&C operates as an equal opportunities employer and we welcome all applications regardless of gender identification, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership