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Customer Service Advisor

Job Introduction

The Contact Centre is the Customer Service Centre, which offers a wide range of services to meet the needs of our clients and their customers. A Senior Associate deals with telephone customer queries and requests on behalf of our Management companies.

Role Responsibility

  • Provide an effective & efficient service function to customers, mostly by telephone, but by any appropriate means of communication, to greatly enhance our reputation as a truly customer focused Company.
  • Answer incoming telephone queries from a wide variety of callers such as clients, IFA's, investors and other Financial Institutions.
  • Provide assistance with account servicing questions, update records and raise subsequent necessary work/ investigations.
  • Gain an in-depth understanding of other areas of the business, and of various investment products, such as Unit Trusts and ISA's.
  • Provide support to colleagues, and actively add to the overall success of the Contact Centre.
  • Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & Key Result Areas, both in terms of quality, productivity and accuracy of information given to the customer.
  • To commit to personally putting the customer first and providing an excellent customer service at all times

The Ideal Candidate

  • Ideally customer service experience, either face to face or over the phone.
  • Experience in an office based/corporate environment.
  • Excellent customer service skills including the ability to learn how to respond to complex customer queries.
  • Organised and able to work on own initiative when required
  • Good communication skills (essential)
  • GCSE Mathematics and English Language Grade C or above.

Package Description

 

A fantastic opportunity to join this fast-growing, global company with full training and support from day one!

  • Pro-Rata salary based on experience and in line with the ACE salary progression scheme
  • 20 Days holiday (Pro-Rata and increasing by 1 day for every year’s service up to a maximum of 25 days)
  • 6% non-contributory pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Flex benefits scheme

About the Company

About DST Systems, Inc.
DST is a leading provider of specialised technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. We enable clients to transform complexity into strategic advantage by helping them continually stay ahead of and capitalise on ever-changing customer, business, and regulatory requirements in the world's most demanding industries.

Headquartered in Kansa City, Missouri, USA, DST is a public company listed on the New York Stock Exchange (NYSE: DST), employing over 16,000 talented people globally.

In March 2017, DST acquired International Financial Data Services (IFDS) in the UK and Ireland; making DST a leading provider of investor and policyholder administrative services to the funds, insurance and wealth management industries.

DST employs ~5,000 people across 12 locations in the UK and Ireland.

DST

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