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Customer Service Administrator

Job Introduction

•    Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits
•    Handling complaints in line with area guidelines
•    Processing non-standard or complex transactions/calculations, including manual processing where required, ensuring that TCF principles are upheld
•    Contacts customers by telephone, fax, e-mail or letter to resolve queries/obtain information
•    Deals with customer data ethically and in accordance with FCA requirements
•    Checks the work of others where appropriate to ensure that standards of accuracy, clarity and financial integrity are maintained, and that TCF principles are upheld
•    Provides informal guidance and/or training for colleagues as required
•    Completes independent quality and accuracy checking of work
•    Supports and takes an active role in service improvement/process improvement initiatives or projects as required
•    Assists management team where appropriate
•    Keeps own knowledge of processes, products and appropriate regulation up to date
•    Achieves agreed performance levels
•    Implements and maintains personal development plan, and is proactive in own self development
•    Completes performance management documentation in line with agreed timescales
•    Displays key behaviours at appropriate level
•    To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed

Role Responsibility

To provide a excellent customer service by accurately processing and authorising a variety of customer transactions, including complex and non-standard transactions.  This will be processed within agreed service levels and approved financial authority levels where appropriate.

The Ideal Candidate


•    Good communication and mathematical reasoning skills (5 GCSEs or equivalent)
•    Good understanding of all relevant legislation e.g. Data Protection Act, Money Laundering requirements
•    Good understanding of relevant products and systems, including PC skills
•    In depth understanding of relevant processes
•    Understanding and application of agreed authority limits
•    Good customer focus and complaint handling skills
•    Good keyboard skills, and familiar with Microsoft Word and Excel
•    Good call  handling skills
•    Good organisation and time management skills to prioritise workloads
 

Package Description

20 days holiday (plus bank holidays)
A competitive pension scheme
Life Assurance (4 x salary)
Single person healthcare
Onsite facilities including our canteen, chill out areas and social calendar
Discounts for and number of retailers and restaurants

About the Company

SS&C (formerly known as DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

DST

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