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Continuous Improvement Manager

Please Note: The application deadline for this job has now passed.

Role Responsibility

CLOSING DATE 16th APRIL 2021

This role is a key new position within our Wealth Management and Insurance Administration Centre. The Administration Centre provides front and back office services to our client, and is responsible for the customer and Partner experience provided. The role will be responsible for leading the delivery of process innovation and continuous improvement initiatives, working closely with Quality, Operational, Business Readiness and Change teams. It will play an important role in helping to foster a culture of sustainable change through the use of LEAN methodology, and the supporting framework, to deliver improved customer and Partner experience.

 

What you will be doing:

·        To identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking

·        To work with key business stakeholders, including process owners and experts, to build a continuous improvement environment to support an ongoing programme of change

·        To lead and facilitate LEAN/process improvement based workshops to drive ideas and solutions

·        To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working

·        To identify trends and process variations as part of establishing a continuous improvement monitoring system

·        To assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy

·        To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis

·        To work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements

·        To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects

 

What you need to do the job:

·        Life, investment and pensions product knowledge

·        Relationship management

·        Minimum accredited Lean Six Sigma Green Belt (or equivalent)

·        Strong decision making 

·      Proven continuous improvement analytical experience

·        Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping

·        Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts

 

What we would love you to have:

·        Project management experience

·        Business analyst experience

·        Experience of designing or implementing a framework for continuous improvement

·        Lean Six Sigma Black Belt

 

SS&C Technologies operates as an equal opportunities employer and we welcome all applications regardless of gender identification, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

 

All offers of employment at SS&C Technologies are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

DST

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