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Client Money Reporting and Control Specialist

Please Note: The application deadline for this job has now passed.

Job Introduction

·         To take ownership and act as departmental point of contact for new business and initiatives.

·         To identify, initiate and implement change as required

·         To have an awareness of all team tasks in line with relevant regulation and oversight

·         Act as an SME for the department, and provide a reference point for associates of all levels

·         To provide departmental cover as required

Co-ordinate the provision of departmental technical support and participation in projects

Role Responsibility

·         Oversee Project and Change Management on behalf of the department, including runbooks and post live support

·         Work with relevant areas to submit business requirements for new business/initiatives and assist with system design where required prior to build and test phases, to ensure there is no downstream impact to our internal processes and client SLAs

  • Working with IT and development teams to build, test and rollout new process and system enhancements including system releases
  • Apply SME knowledge to review test output from the FAST/iFAST Testing team for system releases, regression testing, WT fixes and any other centrally managed change
  • Support the Testing team with test scenarios and defect resolution
  • Oversee testing sign off with the Testing/Project/Release Managers on behalf of the CMR department
  • Connect testing scope and oversight above with other CMR support streams i.e. Quality Team, plus Audit and Control Oversight function

·         Act as point of escalation to provide assistance and training to other team members as and when required

·         Compilation and analysis of MI, creating management summaries for Senior management

  • Present process enhancements and control changes to internal and external audiences in relation to project and releases
  • Engage with the Compliance team, Business Analysts, and CASS-Coordinator team on shaping compliant and robust processes for CMR
  • Confidently meet with clients and put forward solutions to existing issues, engaging them with ideas for moving repeat problems forward
  • Voice concerns constructively

·         Manage the co-ordination and implementation of process improvements

  • Liaise with CMR centricity stream Specialists on workload managed locally in streams vs supported centrally in the CMR tech team
  • Represent CMR on CASS incidents from daily calls through to resolution including any process controls and testing oversight required
  • Manage and prioritise ad-hoc issues raised to Work Track for CMRC, including P1 issues where necessary
  • Provide live support to centricity stream Team Managers, and connect the tech team with business teams to effectively manage change for CMR
  • Maintain business knowledge and experience in the tech team through an effective skills matrix, training and business exposure plan

To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed

The Ideal Candidate

·         Good knowledge of IFDS systems (e.g. FAST, iFAST, Frontier, INFOR10, FSU, AWD10)

·         Good knowledge of Microsoft based software (e.g. Excel, Outlook and Word)

·         Industry knowledge

·         Good knowledge of Client Money requirements in line with current regulations

Strong Reconciliation skills and knowledge of different operational models


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