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Client Money Reporting & Control - Senior Technical Associate

Role Responsibility

Client Money Reporting and Control – Technical Team

Grade: P2

About the role:

The Technical Team support the Business As Usual function in the department. The team is responsible for delivering change into the department, for supporting non-system tools used by the area, testing support, and for covering live system and process issues.

Responsibilities:

  • To identify, initiate and implement change as required
  • To participate in the provision of departmental technical support
  • To participate in project work
  • Act as an SME for the department, and provide a reference point for associates
  • To provide departmental cover as required
  • Change Management – Administration
  • Change Management - Leading Change
  • Configuration Management (includes End User Computing & Standing Data)
  • Testing (system changes)
  • Ad-Hoc BAU Support

Knowledge and Technical Skills:

Change Management Administration:

  • Client Money Reconciliations & CASS:
  • A good overall grasp of Client Money reconciliation processes.
  • A basic understanding of CASS principles and rules (CASS 6. CASS 7, CASS 9)
  • Can identify high level CASS impact to the department, DST, and our clients

Change Management – Leading Change:

  • Can identify what tools and templates to use and when in relation to managing change
  • Identifies and records all issues & risks identified as part of a change
  • Understands when to escalate change related issues & risks
  • Clearly communicates the impact of change and associated timelines to the department and to other areas within the organisation as required
  • Requests resource from the Department and other operational areas in a timely manner

Configuration Management:

  • Maintenance of standing data on non-system tools (End User Computing - EUC)
  • Maintenance of Operational Checklist Portal (OCP) changes
  • Client Money & Asset Return (CMAR) administration tasks
  • Scenario Matrix administration tasks, including making updates to and publishing the document internally and externally

 

Testing:

  • Can interpret basic release documentation to assess impact to department and any requirement to input to test output review
  • Can contribute to basic test script preparation
  • Can review basic test output and collate/communicate issues and defects

BAU Support:

  • Is able to support basic ad-hoc queries from the operational teams in the department
  • Can identify whether a request has a significant operational impact and can escalate to determine priority vs. other workload
  • Escalation of department HelpDesk calls
  • Supports the investigation/closure of department breaches on an ad-hoc basis

DST

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