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Change & Release Specialist

Role Responsibility

  • Ensure all Platform teams follow change & release management process and manage non-conformity
  • Manage the changes for Platforms, validating, approving, rejecting or challenging changes.
  • Form part of the change approval forum for Enterprise and ITOCM Change Management Process.
  • Co-ordinate and Manage the Platforms Change Advisory Board meetings, record meeting decisions and actions for inclusion in meeting minutes, ensuring actions are followed up and closed off.
  • ·Ensure any audits of the release process are completed within deadlines
  • ·Coordinate releases to ensure that the integrity of all environments is protected &correct components are released according to a documented implementation plan.
  • Ensure appropriate checkpoints are met release sign off process is completed.
  • Co-ordinate and Manage the Release during Production deployment.
  • Identify and recommend service improvements
  • Identify and provide training to improve understanding of Change & Release processes
  • Update Master Release Calendar and Forward Schedule Of Changes

The Ideal Candidate

  • Educated to A level standard or equivalent
  • Good knowledge & understanding of core Service Management processes: Change Management, Release Management, Configuration Management & Problem Management
  • Knowledge of SDLC, Testing principals and Project Management methodologies
  • Numerical & analytical skills to present MI information in simple graphical way
  • Able to build and maintain effective working relationships with a range of people at all levels within the organisation
  • Works in partnership and actively collaborates with colleagues across the organisation.  Recognises shared objectives and priorities, and works co-operatively to achieve them, putting them before personal preferences and objectives
  • Prioritises and plans activities taking account of factors such as deadlines and resource requirements
  • Ability to adapt to a pressured environment with fast changing priorities whilst maintaining appropriate controls

Desirable

  • ITIL v3 foundation certification
  • PRINCE2 foundation or PRINCE2 practitioner certification
  • Experience of ServiceNow would be an advantage Previous experience with MS Visio, MS Project, Excel
  • Financial services experience

 

DST

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