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Cash Management Operations Manager

Role Responsibility

To oversee all processes and controls undertaken within the operations team including the management of staff work and functions within the Cash Management Dept. To manage the implementation of changes to banking processes and to deputize for the Senior Manager as required by the Head of Division.

Operational Management:

  • Manage and oversee a Cash Management team to ensure that all payments have been actioned and released on a daily basis, using various banking systems
  • Ensuring that all Payments are authorised within the various internal systems and all Manual cheques are signed off
  • Role to include recruitment, manpower planning and staffing issues as required, setting work standards for job productivity, utilisation and quality 
  • Ensure that other teams are adequately resourced in times of absenteeism

Service Delivery:

  • Ensuring SS&C meets and aims to consistently exceed client expectations in line with Service Level Agreements (SLA) and Key Performance Indicators (KPI)
  • To assist with formulating short and medium term strategic plans, where appropriate

Processing Management:

  • To ensure processes and procedures are appropriately controlled, analysed and documented (e.g. monitoring workflows, Team Leader checklist), including change management where appropriate
  • To also carry out and lead audit checks on current processes and functionality and to install additional control checks where appropriate

Business Planning / Headcount Management:

  • To support the Finance business plan in assisting the HOD to track and meet the key annual deliverables
  • To take a strategic approach to proactively manage both headcount in the department and lead the change management processes as it relates to the evolvement in both the Investment Industry and Cash Management projects
  • Accountable for ensuring that team members are aware of how their individual objectives link to corporate goals
  • Accountable for identifying learning and development needs for team members
  • Accountable for assessing the impact of learning and development on team members

Staff PDRs, Training & Development:

  • To ensure regular documented reviews of individual performance, including Team Leader 1:1 meetings and staff CPD reviews where appropriate
  • Ensure quality and productivity is maintained at target levels agreed

Develop & Improve Client Relations:

  • To work closely with Client Relationship teams and all relevant areas within SS&C, including Compliance and IT, to deliver and aim to exceed client and investor expectations 
  • Initiate and maintain regular compliance meetings to ensure that controls adhere to regulatory requirements
  • To manage the relationships with Remote clients

Budgetary Control:

  • Managing the department budget and forecasts to meet current and future workloads

Banking Relationship:

  • To support the implementation of new technology as introduced by all banking partners 
  • Ensure that all banking requirements are completed for both new clients and changes to existing clients
  • To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed

Key performance areas:

  • SLA’s are adhered to
  • Clearly defined & documented processes and procedures are adhered to
  • Performance KPI targets are met
  • Relevant staff are coached where required
  • Personal productivity and quality targets are met
  • To comply with all Client Money and Money Laundering FCA regulations

The Ideal Candidate


•    Good keyboard skills to include awareness Word, Excel and Power Point
•    Good Verbal reasoning
•    Experience in Financial Services Investment Industry
•    Ability to work to strict deadlines
•    Good accuracy and attention to detail
•    Good forward planning thinking required
•    Experience in double entry book keeping and Banking
•    Experience in Managing people
•    Knowledge of FCA regulatory environment after attending SS&C Training
•    Full IOC or commitment to study within a T&C role


•    Knowledge of PEP, ISA, Unit Trust, OEIC or Investment Trust administration

Package Description

  • Flexible Holiday Allowance
  • Life Assurance (4 x salary)
  • Private Healthcare 
  • Flex benefits scheme

About the Company

SS&C (formerly known as DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility



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