Call Centre Advisor
Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can be.
Our Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people that have excellent customer service, a high level of attention to detail, but most of all a passion to learn our business and provide the best customer experience possible.
You will be responsible for answering incoming telephone queries form a wide variety of callers, and support account servicing questions.
Within this role you will gain a great understanding of the different areas of the business, having to be aware of a great number of different processes and procedures across the organisation, whilst gaining a great understanding of the Investment Indsutry.
The Ideal Candidate
- Customer services experience, either face to face or over the phone
- Excellent customer service skills, including the ability to learn how to respond to complex customer queries
- Organised and able to work on own initiative when required
About the Company
DST is a leading provider of specialised technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. We enable clients to transform complexity into strategic advantage by helping them continually stay ahead of and capitalise on ever-changing customer, business, and regulatory requirements in the world's most demanding industries.
Headquartered in Kansa City, Missouri, USA, DST is a public company listed on the New York Stock Exchange (NYSE: DST), employing over 16,000 talented people globally.
In March 2017, DST acquired International Financial Data Services (IFDS) in the UK and Ireland; making DST a leading provider of investor and policyholder administrative services to the funds, insurance and wealth management industries.
DST employs ~5,000 people across 12 locations in the UK and Ireland.
All offers of employment at DST are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful