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Business Change Specialist

Role Responsibility

Stakeholder Management

  • Support initiation of change, ensuring that Change is raised to the appropriate standards and benefits case is fully understood
  • Support internal and external stakeholders in the delivery of change including continuous engagement and progress reports
  • Accurately report on capacity to Senior Business Change Managers to allow effective resourcing of the team
  • Represent stakeholder interests in wider Change process
  • Work with the business to ensure commercial impacts of change are understood, documented and signed off prior to implementation
  • Ensure that benefits realisation of change is monitored and documented
  • Maintain progress documents to readily show status of initiatives.

Requirements

  • Complete, and support the team with, delivery of work packages within, but not limited, to the following areas: Programme, Regulatory, Client driven, Operational BAU, Technology & External
  • Ensure that service impact of change is fully assessed and signed off by all stakeholders
  • Work on the early stages of the project on requirements gathering, system build and Operational modelling
  • Support the Change process through early sight analysis and working with the business in raising requests
  • Provide technical support internally to Business Analysts to support creation & sign off of BRS & FS documents and other project documentation
  • Participate in Business architecture forums with external stakeholders, including producing, maintaining & reviewing project documentation
  • Influence key stakeholders in the formation and sign off of the above documents
  • Provide technical support to Bluedoor to ensure the system is built and configured correctly to meet the required purpose
  • Lead sessions to form Business Process Maps
  • Demonstrate & explain Business Process Maps to key stakeholders, including the business users the process is designed for.

Implementation

  • Support Platforms Business across the full Project lifecycle and beyond into a BAU Operational support function
  • Co-ordinate the writing of procedures for all business areas, providing input and feedback
  • Work with the business and L&D to review & enhance training material
  • Deliver, and assist with, system and procedural training
  • Facilitate discussions and formulate positions on Operational Readiness
  • Provide a business view & support to the Migration workstream
  • Communicate revisions to Senior Business Change Managers and the business in a timely manner in respect of all of the above
  • Consider and support any Knowledge Base updates in respect of any of the above
  • Build and maintain effective relationships with internal and external stakeholders.

Business As Usual - Delivery Support

  • Provide on the ground support for the start of new phases onto the platform
  • Manage and oversee resolution of issues raised
  • Produce reports for senior stakeholders about the progress and status of the phase & system
  • Ensure business areas are confident and knowledgeable enough to continue the business without support
  • Provide feedback to business areas where new issues are found or understanding needs to be improved
  • Report on the achievement of the quality gates for project milestones and the exit criteria for each section or for contingencies
  • Provide expert advice to the Testing workstream through defect analysis and prioritisation and reviewing/signing off test scripts
  • Centralised ownership of actions and closure of risk assessments and monitoring recommendations
  • Produce & maintain client logs and other required documents to support Business Delivery
  • Provide input into the prioritisation of Change Requests through documented business cases
  • Participate in defect/incident prioritisation meetings to offer expertise to release schedules
  • Provide support to the business for issues relating to delivered items
  • Assess the impact and urgency of the issue & determine the action to be taken, liaising with relevant business managers, BA’s etc.
  • Lead meetings with business representatives to ensure information is shared and is consistent
  • Lead on the Process Management Forum with senior business users to identify and work through challenges, efficiencies and changes.

Technical

  • Contact point for Platform technical queries (from internal and external sources)
  • Production of documents and relevant supporting MI for PEC / External Steercos and Boards
  • Provide operational support and oversight in a Subject Matter Expert capacity where required
  • Provide on-going support to regulatory change including analysis and operational support.

Personal/other

  • Evidence of continued self-development to improve business and industry knowledge and skills
  • Prioritise and manage workload to ensure maximum delivery and minimal delays.

 

 

The Ideal Candidate

Qualifications/skills & Experience

  • Experience and understanding of retail platforms in the UK
  • Experience in client relations
  • Good oral and written skills
  • Results-focused with track record of driving process enhancements
  • Broad experience within Financial Services industry.

Knowledge

  • Experience working within UK platforms industry
  • Awareness of the FCA regulatory environment
 

DST

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