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Business Change Specialist

Please Note: The application deadline for this job has now passed.

Job Introduction

Business Change Specialist                                           

An excellent opportunity to join the Business Change team and gain diverse project skills and be a key part of programme delivery to operations. The team work on all stages of a programme so have input in the requirements, design, testing and operational readiness so for anyone looking to progress their career and take on more responsibilities, please read on.


Working across the Retirement & Insurance Solutions (RIS) business (including UK and Dublin) you will provide business and operational subject matter expertise into new business programmes, strategic change, sales opportunities, BAU Change and continuous improvement.

Main responsibilities

Ideally you will have experience in the Retirement & Insurance domain and expertise into programme requirements phase

You will act as a conduit between client business SMEs / business stakeholders and DST programme teams

Attending client workshops in various locations to discuss viable business propositional outcomes    

Providing written / verbal feedback on requirement and design documents to ensure that the contracts, business case and user experiences are maintained – BRS / FSD / FDD / TSD / User stories

Attending internal workshops / meetings providing clarification and justifications to resolve outstanding issues and escalate issues where necessary

Liaison with enterprise solution architects, to provide business requirement and inform efficient and reusable solutions

Working with internal / external Surround technology providers to provide detailed requirements

Providing effective escalation updates to senior team members as required and understand key milestones and be able to communicate material concern of not achieving these.

Providing programme updates to the team during meetings

Key resource for the documenting, organising and processing of BAT and MO

Creation of various documentation such as Procedures, End to End flows and Workflows and create alignment of documents where possible

Providing ‘floor walking’ assistance to on-shore and off-shore Ops teams post Go Live

Identify potential efficiency based synergies from involvement and knowledge of on-going programmes and existing operations

Support creation of FTE models and service management documents

Support business development team with RFI & RFP responses.

Ensuring solutions are regulatory compliant

Nice to have:

Experience within the Life and Pensions , Wealth Management and / or Asset Management

Knowledge of Third Party administration

Knowledge of project management frameworks and methodologies

About the Company

DST is a leading provider of specialised technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. We enable clients to transform complexity into strategic advantage by helping them continually stay ahead of and capitalise on ever-changing customer, business, and regulatory requirements in the world's most demanding industries.

Headquartered in Kansas City, Missouri, USA, DST is a public company listed on the New York Stock Exchange (NYSE: DST), employing over 16,000 talented people globally.

In March 2017, DST acquired International Financial Data Services (IFDS) in the UK and Ireland; making DST a leading provider of investor and policyholder administrative services to the funds, insurance and wealth management industries.

DST employs Circa 5,000 people across 12 locations in the UK and Ireland


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