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Application Support Technical Associate

Please Note: The application deadline for this job has now passed.

Job Introduction

Technical associate is responsible for escalating recurring incidents to 3rd line support to ensure that the root causes of issues are fixed.

Role Responsibility

  • Responsible for 1st line support
  • Triage of incidents and requests
  • Work with Management to identify support trends, Business Process Improvements and Training issues.
  • Implement system changes ensuring Change Governance Procedures are followed.
 

Provide extended support when required for example for DR and Release Weekends and during Tax Year End.

The Ideal Candidate

  • Self-motivated and able to work on own initiative
  • Good communication skills both verbally and written
  • Experienced in interfacing with clients (internal & external)
  • Logical and analytical approach and able to effectively work with others to research a problem and find a solution.
  • Able to work to deadlines and prioritise.
  • IT Literate and has a good knowledge of MS Office Suite.

DST

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